SERVICE AND SUPPORT

delivery and payment RETURN, EXCHANGE AND REFUND TERMS OF SALE PRIVACY POLICY

 

SHIPPING

UNITED ARAB EMIRATES:

Delivery is carried out throughout the UAE and the cost is AED 18 with a maximum delivery time of 3 working days. Delivery is free of charge for an order value exceeding AED 300.

 

KUWAIT, OMAN, QATAR, SAUDI ARABIA

Delivery is carried out throughout countries with a maximum delivery time of 3 - 5 working days. Delivery charges:

Kuwait - 96 AED, Oman - 110 AED, Qatar - 98 AED, Saudi Arabia - 60 AED.

 

DELIVERY INFORMATION

You can track the status of your order using the tracking number on the transport company’s website.

 

PAYMENT METHODS

We accept online payments via Visa, MasterCard, AmEx, Apple Pay, Google Pay, Discover, JCB, Diners Club. Prices on our website are indicated in local currency. However, during checkout, the prices will be displayed in AED.
Please note that due to exchange rate fluctuations, the final amount may vary slightly.

Once payment has been confirmed, your order will be generated and shipped, and a confirmation notification will be sent by email.

 

TAXES AND DUTIES

The price includes taxes and duties.

 

UNDELIVERABLE PARCELS

Please, bare in mind that if we are unable to deliver your package using your chosen delivery option, it will be returned to LIMÉ.

 

CANCELLATION

If you need to cancel your order before its receipt (before courier arrival), please, use the link or contact the customer service department on phone number +97145031801,via Online chat or via e-mail address [email protected].

 

AMENDMENTS AND UPDATES

The general terms and conditions of sale may be amended regularly, taking into consideration new laws and regulations but not limited thereto. The new general terms and conditions shall be effective as of the date of publication on ae.lime-shop.com.

 

RETURN POLICY

Online purchases: you have 14 days for return from the date of purchase; items can be returned via our home collection service.

Conditions for Return: To be eligible for a return, products must be in original, unworn condition with all tags and labels attached. Please ensure you provide a valid receipt or proof of purchase.

 

RETURN PROCEDURE - UAE

1. Please use the link to initiate your return. You will need your order number and email address. Select the item you would like to return and specify the reason and method of return. Choose “Original payment method” to proceed. After entering your information, select “Confirm.” You will receive an email confirming receipt of the return request. We will compile and send you all the necessary documents within 24 hours.

2. Before the pickup, please ensure the package is returned in its original packaging, sealed, and that the purchase tags are still attached to the items.

3. When you receive the HAWB document via email, kindly note that your return is automatically scheduled to be picked up by the courier within the next few days, anytime between 8:00 and 18:00.

4. Returns usually take up to 3 working days. Await the email confirming the approval of the return request.

 

RETURN PROCEDURE - KUWAIT, OMAN, QATAR, SAUDI ARABIA

1. Please use the link to initiate your return. You will need your order number and email address. Select the item you would like to return and specify the reason and method of return. Choose “Original payment method” to proceed. After entering your information, select “Confirm.” You will receive an email confirming receipt of the return request. We will compile and send you all the necessary documents within 24 hours.

2. Please ensure the item is in new condition, unworn, and has the original label and tag attached.

3. You will receive an email from Aramex to confirm the collection. Kindly check both your inbox and junk/spam folders. The return process will only proceed once this email is confirmed.

4. The pickup will be scheduled based on the time you select during confirmation. Any delay in confirming the email may result in a delay in the collection. We kindly ask you to approve the email immediately upon receipt.

5. Once confirmed, the pickup will occur within 3 business days, and the courier company will contact you directly.


EXCHANGE

We do not currently offer an Exchange service. If a different color or size of item is required, please return the incorrect item and order the correct one.

 

REFUND

We will initiate a refund, excluding any delivery charges you paid for through ordering, within 14 days of the returned item being received and inspected at our online store’s warehouse. Refunds will be done only through the original mode of payment.

 

RETURN OF DEFECTIVE GOODS

If you receive a faulty, damaged, or incorrect item, we will provide a full refund of the purchase price. Please return the product to us as soon as possible in its original condition as received.

 

For any assistance, please contact our support team at [email protected] or via our Online Chat.